On October 4, 2017 the facility visiting schedule is changing. Please review the facility visiting hours below and the rules and procedures under the Inmate Visitation tab above. Also please review the newly posted visiting time slots at: https://stanislausca.gtlvisitme.com/app.
New visiting time slots will be available for scheduling as of 9/25/17 and take effect on 10/4/17
FACILITY VISITING HOURS:
ALL VISITING IS SCHEDULED ELECTRONICALLY ON A FIRST COME FIRST SERVE BASIS
ALL VISITORS: PLEASE ARRIVE AT THE FACILITY 30-MINUTES PRIOR TO THE SCHEDULED VISIT, FOR CHECK-IN
OFFICIAL VISITING HOURS: 0800 to 2100 daily
SHERIFF’S DETENTION CENTER (PSC EAST & PSC WEST):
- Face-to face non-contact visits and video visitation
- No Visiting Wednesday
- Thursday – Tuesday: 0800 – 1100, 1200 – 1600, 1900 – 2100
- Visiting Closed: 1100 – 1200 & 1600 – 1900
MHU1 & MHU2:
- This schedule applies to contact visiting
|Session 1:||MHU2A 0700 0800||Session 1:||MHU1A 0700 0800|
|Session 2:||MHU2A 0830 0930||Session 2:||MHU1A 0830 0930|
|Session 3:||MHU2B 1100 1200||Session 3:||MHU1B 1100 1200|
|Session 4:||MHU2B 1230 1330||Session 4:||MHU1B 1230 1330|
|Session 5:||MHU2C 1400 1500||Session 5:||MHU1C 1400 1500|
|Session 6:||MHU2C 1530 1630||Session 6:||MHU1C 1530 1630|
SHERIFF’S DETENTION VISITATION CENTER:
The visitation center is only open Monday’s and Tuesday’s from 7:30 AM to 10:30 AM (as of 9/18/17, subject to change)
- Video Visitation
- Closed: Wednesday, Saturday & Sunday
- Open: Monday, Tuesday, Thursday (future), & Friday (future)
- Closed Holidays
- Open: 0800 – 1030 & 1200 – 1530 (future)
- Closed: 1030 – 1130
Master Visiting Schedule:
This schedule applies to the following:
- Face to Face Visiting – PSC West
- Video Visitation – PSC East (Public Lobby)
- Video Visitation – Sheriff’s Detention Visitation Center (Off-Site) for the PSC East
- Video Visitation – Public Visiting from Home for the PSC East
- Video Visitation – Paid Visiting (Public Visiting from Home) for the PSC East
- Contact Visiting – Minimum Housing Units 1 & 2
Sheriff’s Detention Visitation Center (Off- Site)
· Video Visitation
· Open: MON, TUES, THURS (future), FRI (future)
· Closed: WED, SAT, SUN (Closed Holidays)
Sheriff’s Detention Center PSC East & PSC West
· Face to Face – Non Contact & Video Visitation
· Visit Week Starts THURS and ends on TUES
· No Visiting on WED
OFFICIAL VISITING: 0800 TO 2100 DAILY
0800 to 0830
0800 to 0830
0900 to 0930
0900 to 0930
1000 to 1030
1000 to 1030
Closed 1030 to 1130
Closed 1030 to 1130
1200 to 1230 Future
1200 to 1230
1300 to 1330 Future
1300 to 1330
1400 to 1430 Future
1400 to 1430
1500 to 1530 Future
1500 to 1530
Closed to the Public at 1600 Future
Closed 1600 to 1900
1900 to 1930
2000 to 2030
All Visiting Closed at 2100
Minimum Housing Units 1 & 2
Contact Visiting (SAT & SUN Only)
2A: 0700 to 0800
1A: 0700 to 0800
2A: 0830 to 0930
1A: 0830 to 0930
2B: 1100 to 1200
1B: 1100 to 1200
2B: 1230 to 1330
1B: 1230 to 1330
2C: 1400 to 1500
1C: 1400 to 1500
2C: 1530 to 1630
1C: 1530 to 1630
Sheriff’s Detention Visitation Center (off-site) Staff Hours:
MONDAY – TUESDAY – THURSDAY (future) – FRIDAY (future) (closed holidays)
- 0700 to 0800: Administrative Hours
- 0800 to 1030: Visiting
- 1030 to 1130: Closed
- 1200 to 1530: Visiting (future)
- 1600: Closed to Public (future)
- 1600 to 1700: Administrative Hours (future)
For Information: Visitors can log onto GTL Visitation Scheduling to complete visitor registration and to schedule visitation.
To register and begin scheduling visitation, please visit the GTL Visitation Scheduling
For more information, please download the online brochure.
Visiting Procedures at the Men’s Jail will remain unchanged. Video visitation, as well as visiting times and electronic visit scheduling, will not apply to the Men’s Jail at this time.
NOTICE: ALL PUBLIC VIDEO VISITS ARE SUBJECT TO MONITORING AND RECORDING.
- All Fields on the visitor request form must be complete. Incomplete forms will not be accepted or submitted.
- Visit request forms and visitor appeal forms are available at the Men’s Jail and online at www.scsdonline.com. Visitor forms are accepted only at the Men’s Jail and online.
- All visitors must have an e mail address to register for visitor approval and to schedule visitation for inmates housed at the PSC West, PSC East, and Minimum Housing Units 1 and 2.
- Visitors must present valid governmental identification each time they visit an inmate. Acceptable ID must depict, at the minimum, the bearer’s name, date of birth, physical description, and signature. Any person who falsely identifies themselves to gain admittance into a Stanislaus County Detention Facility, is guilty of a misdemeanor and may be prosecuted (California Penal Code Section(s) 4570.5).
- All visit request forms will be reviewed and processed within 72 business hours, from the time of submission.
- Any visitor applicant who has been confined in a State prison facility within the last five years will not qualify for visitor approval. Visitor applicants who have been incarcerated in any county Jail may not visit within 30 days of their release. Any visitor applicant who has been incarcerated for charges involving weapons, violence or any felony controlled substances may not visit an inmate in Stanislaus County within 3 years of their release from custody, final disposition of sentence, or release from probation or other alternative to custody.
- A maximum of 4 visitors only are allowed at one time for visits at the Public Safety Center, the Sheriff’s Visitation Center, the Men’s Jail and a maximum of 3 visitors at Minimum Housing Units 1 and 2.
- Minor children must be accompanied by their parent or legal guardian, during visitation. The accompanying parent or legal guardian must be an approved visitor and present birth certificate or proof of guardianship at the time of the visit.
- Visitors who are unable to adequately supervise their children while inside the facility, will not be allowed to visit and will be asked to leave the facility. Visitors who are disruptive or cause disturbances that result in a crime may be arrested. If a visitor is escorted from the facility for disruptive behavior, the visitor will be denied approval to visit until re-approved by the facility commander.
- An inmate may refuse to see a visitor at any time. Inmates must submit an inmate request form to delete or rotate visitors from their approved visitor list. The inmate is the only person that can rotate visitors. This must be done prior to visiting. Additional visitors may be denied visitation if the inmate has not adjusted their approved visitor list to allow for additional visitors.
- Visitors must conform to the dress code approved by the facility commander that is listed here and posted in the public lobbies. Displays by visitors of gang colors, symbols, marks, or attire representing gang affiliation are strictly forbidden in visiting areas. Appropriate attire is required. No short shorts or dresses, no spaghetti strap tops or dresses, no inappropriate verbiage on clothing, shirts must cover stomach area completely. Visitors who do not meet these criteria will not be allowed to visit.
- Suspension of regular visitation for reasons of safety, security or under exigent circumstances may occur at the direction of the shift supervisor or facility commander.
- Visitors who aid or assist, or attempt to aid or assist, an inmate in escape from jail will be permanently banned from visitation and may be prosecuted under California Law (California Penal Code Section(s) 4534, 4535, 4550).
- Bringing firearms, explosives, alcoholic beverages, narcotics and controlled substances into a detention facility is a crime and cause for arrest (California Penal Code Section(s) 2772, 2790, 4573, 4573.5, 4573.6, 4573.8, 4573.9, 4574).
- Visitors who appear to be under the influence of alcohol or drugs will not be allowed to visit and may be subject to arrest.
- Cameras, radios, cell phones, audio/video recording devices, purses, bags, baby strollers, car seats, diaper bags, oversized hats, keys, backpacks, briefcases, wallets, food or drinks, or similar objects that could be used to compromise facility security are banned from visiting and secure perimeter areas within the grounds of the facility.
- Visitors will not give or take anything from an inmate without prior approval from the shift supervisor (California Penal code section(s) 2540, 2541, 4570, 4570.1)
- Any person found to be communicating, in any manner, with an inmate other than the inmate they signed up to visit; may be found to be in violation of a crime, which could be cause for arrest (California penal Code Section(s) 4570, 4570.1).
- Any visitor who destroys, damages, or defaces any facility property will lose approval of visiting privileges and be escorted from the facility. If the damage is determined to be a crime, the visitor may be arrested (California Penal Code 4600).
- Visitors entering a Stanislaus County Detention Facility may be subject to a search of their person, vehicle or property. The type and scope of the search will be based on the facility and the potential access the visitor has to the facility or inmates.
- Hostages will not be recognized for bargaining purposes during escape attempts by inmates.
- Visitors may only visit one inmate per day.
Regular Visit - A visit between an inmate and family members, friends, and associates.
Contact Visit - A visit between an inmate and immediate family members which permits informal visitation.
Official Visit - A visit between an inmate and an attorney or other officials, i.e., law enforcement agents, Parole or Probation agents, psychiatrists, physicians, clergy, etc.
Court Ordered Visit - A visit for an inmate requested by a Judge of the Municipal or Superior Court Judge. All court orders for inmate visits are to be referred to the Facility Commander for review.
Special Visit - A contact or non-contact visit, depending on the circumstances, between an inmate and their family members, friends, and associates who have traveled a long distance and are unable to visit during regularly scheduled visiting hours.
When there is reasonable suspicion that a visitor is concealing contraband, a Deputy or Sergeant will advise the visitor that they will not be allowed to enter the Facility for a visit without submitting to an unclothed search. The Deputy or Sergeant will verbally advise the visitor of their right to refuse an unclothed search. In the event the visitor refuses the search, the visitor will be allowed to leave the Facility, losing their visiting privilege on that date only.
In the event the visitor agrees to the unclothed search, the visitor will be required to sign a Consent to Search form. An incident or crime report will be written by the staff member conducting the search of the visitor, indicating the reason for the search, and what, if anything, was found. The Consent to Search form will be attached with the incident report.
Any criminal conduct by a visitor may result in their arrest.
NOTICE: ALL PUBLIC VIDEO VISITS ARE SUBJECT TO MONITORING AND RECORDING.
Rules for Visiting, Reference Code: 3-04.01
The Stanislaus County Sheriff’s Department recognizes the importance of inmate visiting. Whenever possible, opportunities to maintain ties with family and community shall be provided. It is the policy of the Stanislaus County Sheriff’s Department to provide for visitation with family, clergy, legal counsel, and others as safety, security, and operational concerns allow.
Staff shall ensure the visitation process is safe for inmates, staff, and visitors, and does not interfere with the security or operation of the facility. Each Stanislaus County Adult Detention facility shall provide an area which allows communication between inmates and their visitors, but does not jeopardize the safety and security of the facility. Visits will only take place in designated visitation areas. Staff will monitor the duration of each visit.
Visitation can be revoked at any time for disciplinary reasons or for violating visiting rules. A visitor may only visit one inmate at a time and one inmate per day (excludes official visitors).
- An inmate may only receive one (1) public visit per day (free or paid)
- An inmate is eligible for two (2) free visits per week (excluding official visits)
- Inmate workers are eligible for three (3) free visits per week
- An inmate is eligible for four (4) paid visits per week (video visitation only)
Visitation is conducted on scheduled days and hours, as determined by the Facility Commander. A facility may limit or deny visitation during meals or as safety and security needs facilitate.
Visitation times are subject to change. Visitation schedules are posted in each facility lobby, online at www.stanislausca.gtlvisitme.com, or at the Stanislaus County Sheriff’s Visitation Center. Visitation is scheduled on a “first come – first serve” basis in conjunction with the visit type (face-to-face non-contact, video visitation, contact visiting).
- Each visitation segment is limited to thirty (30) minutes in duration (excluding official visits and contact visiting). This regulation applies to paid visits as well.
Visiting Schedule – Sheriff’s Detention Center (PSC EAST & PSC WEST):
- This schedule applies to face-to face non-contact visits and video visitation
- No visiting Wednesday
- Thursday through Tuesday: 0800 – 1100, 1200 – 1600, & 1900 – 2100
- Visiting closed: 1100 – 1200 & 1600 – 1900
- All visiting shall be thirty (30) minutes in length with a 30-minute break before the next visit begins (i.e. 0800 to 0830, 0900 to 0930, etc.).
Visiting Schedule – MHU1 & MHU2:
- This schedule applies to contact visiting
Session 1: MHU2A 0700 0800
Session 2: MHU2A 0830 0930
Session 3: MHU2B 1100 1200
Session 4: MHU2B 1230 1330
Session 5: MHU2C 1400 1500
Session 6: MHU2C 1530 1630
Session 1: MHU1A 0700 0800
Session 2: MHU1A 0830 0930
Session 3: MHU1B 1100 1200
Session 4: MHU1B 1230 1330
Session 5: MHU1C 1400 1500
Session 6: MHU1C 1530 1630
Official Visiting Hours: 0800 to 2100 daily
Sheriff’s Detention Visitation Center (Video Visitation) – Operating Hours:
801 11th Street Modesto, CA 95354
- Closed Wednesday, Saturday & Sunday
- Open Monday, Tuesday, Thursday, & Friday
- Closed Holidays
- 0730 – 0800 visitor check-in
- Session 1: 0800 to 1030
- Closed: 1030 – 1130
- 1130 – 1200 visitor check-in
- Session 2: 1200 to 1530
Visitors are encouraged to schedule their visit appointments online at https://stanislausca.gtlvisitme.com/app. All visiting (face-to face non-contact, video visits, and contact visits) must be scheduled electronically online. All potential visitors must have an email address to register for visitor approval and to schedule visitation. A scheduling kiosk is also available in the public lobby of the Sheriff’s Detention Center and Sheriff’s Detention Visitation Center to aid visitors in scheduling visitation.
Official visits may be scheduled up to three (3) days (72-hours) in advance of the visit. Minimally, an official visit can be scheduled twelve (12) hours prior to the actual visit time. Official visitors may make changes to their visit appointment up to twelve (12) hours prior of the scheduled visit.
Public visits may be scheduled up to seven (7) days in advance of the visit. Minimally, a public visit can be scheduled twenty four (24) hours prior to the actual visit time. Public visitors may make changes to or cancel their visit appointment up to twenty four (24) hours prior of the scheduled visit.
Prohibited Visitors: if it is determined that an individual has a valid and active restraining order against an inmate, they are prohibited from visiting the inmate named on the restraining order until the order has expired or a judge has rescinded the order. There are no exceptions.
All potential visitors must complete and submit a Stanislaus County Sheriff’s Visitor Request Form electronically and be approved before visiting. Forms may be submitted any time after the inmate has been booked.
Visit request forms are available at www.stanislausca.gtlvisitme.com
B. Visitor Appeal Form – If you are denied visitor approval, you can appeal the decision. The appeal form is available online at www.scsdonline.com. This form must be filled out completely. There is a space for the person denied to clearly explain the circumstances regarding the appeal. This form can be turned in at any Stanislaus Jail Facility and will be forwarded to Administration for review.
C. The visitor applicant’s name may be run through ICJIS, CLIPS, and the local court computer system to determine eligibility.
D. Visit request forms are processed by the visitor approval clerk. The clerk will review all requests for visitor approval. Approval may take up to 24 to 48 hours. Special visits can occur prior to visitor approval at the discretion of the shift supervisor or facility commander.
E. Visitor approval forms are retained for future reference and archival purposes. Forms are stored electronically on the visitation system.
1. Inmates may have as many approved visitors, as they wish, listed on their visit screen
2. Due to space constraints, only four (4) visitors per inmate may visit at one time. Minor children do not need to be submitted for approval, but do count towards the total approved visitors count. Minor children must be accompanied by their parent or legal guardian during visitation. The accompanying parent or legal guardian must be an approved visitor and present proof of guardianship if requested to do so by the visit deputy or shift supervisor.
3. Contact Visiting: only three (3) visitors per inmate may visit at one time in a contact visit. Minor children do not need to be submitted for approval, but do count towards the total approved visitors count.
4. An inmate may refuse to visit. If an inmate refuses a visitor, that person may be removed from the approved visitor list. Inmates must submit an Inmate Request Form to delete visitors from their approved visitor list. Additional visitors may be denied visitation if the inmate has not adjusted their approved visitor list.
All visitors will conform to the following rules:
A visitor who does not conform to these rules will lose all privileges to visit. A visitor who violates visiting rules, regulations, or procedures will be escorted from the facility and denied approval to visit.
Visitation Dress Code:
Visitors must conform to the dress code approved by the Facility Commander. This information is posted in the Inmate Informational Guide, at the Stanislaus County Sheriff’s Visitation Center, and in facility lobbies.
Displays by visitors of gang colors, symbols, marks or attire representing gang affiliation are strictly forbidden in visiting areas or when visiting inmates during video visitation sessions.
The visitation dress code will be strictly enforced prior to and throughout the visit. Questions concerning appropriate dress shall be referred to a supervisor to determine whether the visit will be permitted. Dress code violations include, but are not limited to, the following:
· Wearing any swimming attire.
· Wearing clothing which is above mid-thigh, to include cutoffs, shorts, dresses, and skirts.
· Wearing see-through clothing, including, but not limited to, sheer blouses or any other clothing considered to be revealing.
· Visitors must wear undergarments, no see through clothing or wearing clothes which make the breasts visible.
· Wearing clothing, such as a tube top, tank top, or halter top which exposes excessive cleavage, the midriff, or the shoulders, irrespective of the visitor’s gender.
· Having bare feet.
· Wearing or displaying clothing or paraphernalia which identifies a specific gang by name, color, or logo.
· Any visible gang related tattoos.
· No hats of any kind are allowed.
Termination or Suspension of a Visit:
A visit may be terminated or suspended at any time by facility staff. The shift supervisor may determine whether or not the visit is counted against the inmate’s allotted visits for the week.
Reasons for terminating or suspending a visit include, but are not limited to the following:
· Disciplinary or medical restrictions.
· The visitor appears, in the opinion of staff, to be under the influence of alcohol or drugs.
· The visitor is refusing to submit to search protocol
· The visitor is refusing to provide proper identification or has provided false identification.
· The visitor is in violation the visitation dress code.
· The visitor and inmate are engaging in physical contact, including, but not limited to, removal of clothing, partial or full nudity, fondling, inappropriate touching, or fighting.
· The visitor is disrupting other visitors.
· The visitor or inmate is violating facility rules.
· There is vandalism, destruction, or damage to the visitation room/area or video visitation equipment. This will result in permanent removal from the visitation list and the offender shall be subject to arrest, citation, and prosecution.
· Facility security
· There is insufficient visitation space or visits are full.
· Children are not properly supervised or are left unattended during the visit.
· Possession of prohibited items (firearms, explosives, alcoholic beverages, narcotics, controlled substances, etc.)
Loss of Privileges:
A visitor found to be visiting any inmate other than the specified inmate they signed-up to visit will be escorted from the facility and denied approval to visit until re-approved by the Facility Commander.
A visitor who is found to be destroying, damaging, or de-facing any facility property will lose visiting privileges. If the damage is determined to be a crime, the visitor may be detained and arrested.
Any visitor under the age of eighteen (18) must be accompanied by a parent or legal guardian at all times while inside of the facility, unless the visitor is married to the inmate. It is the responsibility of the visitor to provide proof of relationship to the satisfaction of staff.
· Minors under eighteen (18) years of age are not counted as visitors.
· Minors under the age of fourteen (14) shall not be required to provide identification unless their age or identity is in question.
· Any minor between the ages of fourteen (14) and eighteen (18) shall be required to present a current ID, such as a school ID or State of California ID card.
· A minor who is married to an inmate must provide a marriage certificate and valid identification. The minor is not required to be accompanied or supervised by an adult.
Visitor applicants must present valid government identification each time they request to visit an inmate. For identification to be considered valid, it must be issued to the bearer, be current, and contain at a minimum, a picture of the visitor and the visitor’s name, sex, physical description, signature, and date of birth. Any person, who falsely identifies him or herself, to gain admittance into a County detention facility, is guilty of a misdemeanor and subject to prosecution.
Personal identification not indicating a current address must be substantiated with other forms of identification or current, postmarked mail with the individual’s name and address on the envelope.
The following are valid types of identification approved for visitation and facility access purposes; no other types of identification are acceptable unless authorized by the Shift Supervisor or Facility Commander:
- State-issued driver’s licenses.
- Federal, State, and local government-issued identification cards
- Valid passports issued to the visitor with a photo.
- Valid United States Military Identification Card
- Valid Immigration Identification Card (green card) or any other valid identification card with a picture, physical description and signature.
- State of California Bar Association Cards in conjunction with another form of acceptable identification.
- Court orders in conjunction with another form of acceptable identification.
- Letters of Introduction, in conjunction with another form of acceptable identification.
- High school identification cards if the visitor is under the age of 18 and does not possess any other valid identification.
- Social Service Cards with the bearer’s photograph.
For visitors entering into a facility to visit (official visits); staff will notify the visitor to remove all items from their pockets and place those items into a locker. Items being brought into the facility are to be scanned through the package scanner and the visitor is to successfully pass through the metal detector.
- Under no circumstances will staff accept any personal property from a visitor for safekeeping.
Visitor Storage of Personal Property:
A visitor shall not be permitted to bring anything into the visitation area. A locker or secured area will be provided for visitors to store personal property at their own risk. Personal property not allowed in the visitation area includes, but is not limited to:
- Excess clothing
- Cell phones
- Keys, purses, cigarettes, wallets, jewelry, and money
Subject to Search:
Visitors entering a County detention facility are subject to search of their person, vehicle or property. The type and scope of the search is determined by the level of access being granted to the visitor.
All visitors are subject to a search prior to, during, or after a visit with an inmate. All visitors regardless of age must minimally pass through an electronic metal detector or be searched with a hand-held metal detector wand prior to entering the visitation area or the facility.
Refusal to be searched will automatically cause the visit to be canceled and all future visits to be denied.
No items shall be brought into the visitation area. Any items located by staff shall be considered contraband and either destroyed, held until the visit is completed, or placed into evidence.
NOTICE: ALL PUBLIC VIDEO VISITS ARE SUBJECT TO MONITORING AND RECORDING.
Video Visitation, Reference Code: 3-04.02
The Stanislaus County Sheriff’s Office and the video visitation provider are not responsible for the quality of the visitors’ internet and/or Wi-Fi connection. The Sheriff’s Department is also not responsible for the set-up and/or operation of the visitors’ home or work computer, web camera, or any other hardware being used for video visitation.
The public can accomplish video visitation using the following methods:
- Kiosk at the Sheriff’s Detention Visitation Center during normal operating hours
- Kiosk in the Sheriff’s Detention Center - PSC East Public Lobby during visiting hours
- From home or an office using a personal computer and web camera during visiting hours
· From a smart phone or tablet with the visitation application during visiting hours
When an appointment is scheduled the visitor is given an appointment time and kiosk location. The visitor must either report to or conduct the visit appointment from the specified location.
1. All video visits shall be thirty (30) minutes in length with a 30-minute break before the next visit begins (i.e. 0800 to 0830, 0900 to 0930, etc.).
- Legal visitors may request a time extension. Staff shall grant or deny the request based on availability.
2. Visitation will start at the precise scheduled time. No changes or modifications will be made once the visit has been assigned. If the visitor is late for a scheduled visit appointment, the visit will not take place. The cancelled visit will not count against the inmate’s allotted visits for the week.
3. If the inmate or visitor ends the visit before time has expired, the visiting session is complete. The visit will not be restarted or rescheduled.
4. If it is determined that there is a malfunction, power loss, or other problem with the scheduling or visitation equipment; the visit can be rescheduled at the discretion of the shift supervisor.
5. Inmates who have other pending appointments; medical, court, facility work, etc. will not be scheduled for visitation. These visits can be scheduled when the appointment is complete.
6. An inmate may only have one public visit per day, whether paid or free.
Paid Video Visitation:
Paid visitation shall occur within the approved visiting schedule. Paid visitation only applies to video visitation. Inmates may have a total of four (4) paid visitation sessions in any given visitation week once standard visiting is completed. An inmate may only visit once per day.
The Stanislaus County Sheriff’s Department is not responsible to collect or refund payments associated with paid visitation. All financial transfers shall occur between the visitor and the visitation vendor. It shall be the visitor’s responsibility to settle financial disputes with the visitation vendor.
The Stanislaus County Sheriff’s Department takes no responsibility regarding technical support of the visitation system. The visitation vendor is solely responsible to provide technical support of the visiting system, its operation, and the processes included within the system.